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Support
Have an existing order? Order status and questions are handled on bench - open your order on bench. For anything else, we're happy to help below.
Want a price or to start a repair? The fastest way is a quote - you'll get pricing plus drop-off or mail-in details right away, and everything stays tracked in one place. For help with an existing order, keep reading.
FAQ
Do I need an appointment?
Yes - all work is by appointment. Book your repair on bench and you'll get drop-off (Houston, TX) or mail-in instructions right after.
How long will my repair take?
Turnaround depends on the current queue and is listed on each service on bench. Rush options are available on some services.
How do I check on my repair?
Everything for your repair lives on bench. You'll get updates as your console is received, diagnosed, and completed, and you can check your order status any time from your bench account.
What happens if my console can't be repaired?
If it is deemed unfixable or not worth the cost, we'll tell you honestly and won't push a repair that isn't worth it. If you mailed it in, return shipping is the customer's responsibility.
Do I need to provide parts?
No. All parts are sourced in-house for quality and consistency. If you already have a specific part you want installed, mention it when you book so we can confirm compatibility.
What types of upgrades are available?
It varies by console. Popular options include HDMI output mods for retro systems, shell replacements, controller stick replacements, USB-C charging upgrades, and capacitor refreshes for longevity.
Do you warranty your work?
Yes - every repair and install comes with a 1-year warranty covering parts and labor for the issue repaired. Damage from drops, water, or third-party tampering is not covered. See the warranty page for details.
Have a question about an existing order? You can check its status any time from your bench account. Starting something new? Get a quote and we'll take it from there.