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Our promise

Warranty & Coverage

Our promise for quality work and honest repairs.

Coverage

• All repairs and modifications come with a 1-year workmanship warranty
• This covers issues directly related to the work performed (e.g. solder joints, part installations, wiring)
• Parts supplied by Replay Revive are covered against manufacturer defects during this period

What's Not Covered

• Accidental damage (drops, spills, physical breakage)
• Wear-and-tear unrelated to the repair (e.g. stick drift after a joystick replacement if caused by external damage)
• Software, data loss, or customer-installed content
• Issues caused by prior or third-party repairs
• Console bans from online services (a known risk with any modified system, not caused by the installation itself)
• Issues arising from software changes made after the console leaves the shop (deleted system files, modified CFW configs, etc.)

How to start a claim

• Email us at support@replayrevive.com with a description of the issue
• Include your bench order (or the email you booked with) so we can find your repair
• Ship or drop off the console for inspection

Diagnosis is free under warranty. If the issue is unrelated to our work, standard repair fees may apply. Under warranty, labor and parts are free; if a console is deemed unrepairable, return shipping is still the customer's responsibility.

A Note on Mods & Custom Firmware

We install modchips, custom firmware, and related hardware modifications. The installation work itself is covered under warranty like any other repair. A few things worth knowing before booking:

• Companies can and do ban consoles from online services. This isn't a hardware issue and isn't caused by an installation itself - it's a consequence of how companies detect modified systems. Console bans are not covered under warranty.
• If the setup we install includes precautions (like 90DNS on emuMMC builds) to reduce online ban risk, don't remove or disable them.
• We don't support piracy. What you do with your console after it leaves the shop is your call, but we won't help with sourcing or installing pirated content.

Turnaround

Turnaround depends on the current queue and is shown on bench. Every console is treated with care, and we'll always be upfront about whether a repair is worth pursuing.