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If something isn't right

Returns & Refunds

We want every repair and upgrade to leave you feeling like it was worth it. If something isn't right, here's how we handle returns and refunds.

Returns

• Eligibility: Returns are accepted within 14 days of receiving your console back
• Condition: The item must be in the same condition it was returned in (no additional damage or tampering)
• Shipping: Customers are responsible for return shipping costs unless the issue is due to an error on our end

Refunds

• Repairs & mods: If a console is deemed unrepairable after diagnosis, the repair fee is not charged, but shipping costs still apply
• Completed services: Once a repair or modification is completed and verified working, refunds are generally not available
• Parts: Unused parts or accessories can be refunded within 30 days

Exchanges

If an issue with workmanship or a defective part turns up within the warranty period, we will repair or replace it at no cost (excluding shipping).

How to request a return or refund

• Email us at support@replayrevive.com with your bench order details
• We'll confirm eligibility and send return shipping instructions
• Approved refunds are issued through bench to your original payment method once the return is received and inspected